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A little something about abra
Abra provides users with access to a wide range of digital asset services, including trading, custody, and investment options. Our platform is designed to offer a seamless experience while maintaining the highest standards of security and regulatory compliance. Please note that services may vary based on your region and applicable laws.
Before using any of Abra’s services, we recommend that you carefully review the terms and associated risk factors. Digital assets are volatile and may not be suitable for all investors. By continuing to use the platform, you acknowledge that you understand and accept these risks.
Security
When using the Abra platform, please ensure that you adhere to the following guidelines:
- Account Security
To help protect your account and personal data, we recommend:
- Enabling two-factor authentication (2FA)
- Using a strong, unique password
- Avoiding public Wi-Fi when accessing your account
- Transaction Limits
Depending on your verification level, the following may apply:
- Daily and monthly transfer limits
- Restrictions on certain asset types
- Additional review periods for large transactions
These measures are taken for your personal data’s security.
Our Goal
Our goal is to ensure that users have a clear understanding of how their data and assets are handled on the Abra platform. Below are two key areas where transparency is especially important:
Data Privacy and Usage
We take data privacy seriously and implement industry-standard practices to protect your information. All user data is stored in encrypted environments, and access is restricted to authorized personnel only.
*Please note: Abra does not sell or share your personal data with third parties unless required by law or with your explicit consent.
Asset Custody and Control
Your digital assets are held in secure, multi-signature wallets managed by trusted custodians. Abra does not have access to your private keys, ensuring that only you can authorize transactions.
*Please note: Abra does not sell or share your personal data with third parties unless required by law or with your explicit consent.
In the event of suspicious account activity, Abra may temporarily restrict access to certain features while we investigate. This is done to protect your funds and ensure account integrity. Please visit our support center if any issues come up.
Key Terms and Definitions
To help you better understand how our platform works, here are a few essential terms used throughout our documentation and interface.
| Term | Definition |
|---|---|
| Custody | The act of holding and securing your digital assets on your behalf |
| Trading Pair | A market between two assets, such as BTC/USDT, where one is exchanged for another. |
| Wallet Address | A unique string used to receive cryptocurrency transactions. |
| KYC | Know Your Customer — the identity verification process required by regulation. |
| Fiat | Traditional government-issued currency, like USD or EUR. |
The following table outlines important platform behaviors and policies that users should be aware of when using Abra services.
| Account Suspension | Abra may temporarily restrict access to your account if suspicious activity is detected, terms of service are violated, or additional compliance review is required. During this time, transaction capabilities will be paused until the matter is resolved. |
| Transaction Limits | Limits on deposits, withdrawals, and trading volumes may apply depending on your region, account level, and verification status. These are in place to ensure regulatory compliance and platform security. |
| Identity Verification | Users must complete identity verification during onboarding. This process includes uploading government-issued ID, proof of address, and potentially a selfie for facial recognition. Your information is encrypted and securely stored. |
| Service Availability | Due to regional regulations, not all features or asset types are accessible in every location. Access is determined by your jurisdiction and applicable financial laws. |
| Withdrawal Processing Time | While most withdrawals are processed within 1–3 business days, some may take longer due to blockchain congestion, additional reviews, or manual verification processes. Notifications will be sent in such cases. |
How to Secure Your Abra Account
To keep your account and assets safe, we recommend following these best practices:
- Account security
- Enable Two-Factor Authentication (2FA). Adding a second layer of security ensures that only you can access your account, even if your password is compromised.
- Use a Strong and Unique Password.Choose a password that includes upper and lowercase letters, numbers, and special characters. Avoid reusing passwords from other accounts.
- General safety
- Keep Your Recovery Phrases Offline. Store your wallet backup phrases in a secure physical location. Never share them digitally or store them on cloud services.
- Monitor Account Activity Regularly. Check your recent transactions and login history to quickly spot any unauthorized activity
- Be Cautious of Phishing Attempts. Abra will never ask for your password or recovery phrase via email or chat. Always double-check URLs and sender information before clicking any links.
Uses of Personal Information
We may use Personal Information collected about you for the following purposes:
- Providing Abra’s products and services
- Operating our business and administering customer accounts
- Communicating through email and other means
- Promoting our products through sales and marketing
- Detecting and preventing abuse and security threats
- Complying with laws and regulations, e.g., know your customer (KYC) and anti-money laundering (AML) laws and regulations
- Providing you with information that you request from us
Dispute Resolution:
Please be aware that section 7 (customer feedback, quires, complaints, and dispute resolution) herein, and appendix 6 (arbitration agreement) annexed hereto, contain provisions governing how to resolve disputes between you and Abra.