The Account Manager is responsible for servicing Abra strategic partners and clients. 

This position requires strong relationship management skills to help build a true partnership between our clients and Abra. The Account Manager will be the central point of contact and act as the conduit between the client and the rest of the firm, providing support, navigation, and helping to deliver solutions. 

Key responsibilities

  • Serve as primary account manager for Abra institutional clients and partners, including hedge funds, family offices and high net worth individuals 
  • Focus on delivering services Abra offers including Treasury Management, Institutional Borrow, and OTC Trading
  • Help to smoothly integrate clients on the platform, address customers needs and concerns as quickly and effectively as possible to develop and maintain strong relationships
  • Liaise with cross functional teams on all aspects of the client relationship, effectively managing and prioritizing incoming client requests through to resolution 
  • Proactively engage with clients to identify cross-selling opportunities and seek to strategically build long-term partnerships with new and existing clients in coordination with management
  • Actively seek ways to streamline processes and enhance the Abra platform so clients have the most optimal experience 

Key requirements

  • Experience in relationship management and/or account management
  • Good communication skills in order to operate across multiple departments, stakeholders, and clients 
  • Self-starter yet knows when to ask for help and works great in a team
  • Strong problem-solving and critical thinking abilities 
  • Ability to work in a fast paced environment and navigate complex client issues 

Preferred qualities

  • Experience with cryptocurrencies and cryptocurrency markets

 

About Abra

Abra is on a mission to create a simple and honest crypto bank to enable millions of crypto holders to maximize the potential of their crypto assets. We operate an easy to use app allowing users to earn interest, buy, sell, hold, and trade in cryptocurrencies, in one single place. Our vision is an open, global financial system that is easily accessible to everyone.