Announcing Changes to the Abra Teller Program

Update: As of October 31, 2017 Abra Tellers are no longer available outside of the Philippines. Thanks to everyone who participated in this trial program and gave us valuable feedback.

Ever since we launched the Abra Teller program earlier this year, consumers have been using Abra Tellers to buy and sell bitcoin, send and receive remittances, and grow a global community of people interested in the future of mobile digital payments.

We’ve recently made some updates to how consumers and Tellers are matched within the Abra app. These changes are based on feedback we’ve been getting from both Tellers and consumers. Starting today, Abra will be matching transaction requests from users with Tellers in their area. This will reduce the friction of having to contact multiple tellers, instead letting Abra take over this process.

The New Concierge Model

How to initiate a Teller transaction: After pressing ‘Add Money (fiat-denominated wallets)/Buy Bitcoin (bitcoin-denominated wallets)’ then ‘Cash’, the user will be asked for more details about the type of transaction they want to do. In this example the user wishes to withdraw cash, so the following screen will appear:

Withdraw cash in person through Abra using Bitcoin

After pressing ‘Continue’, the next screen will appear:

Withdraw cash in person through Abra using Bitcoin.

On this screen, enter the amount of money you want to deposit/withdraw, your preferred meeting location, your email, along with any notes. In the notes section, you may add any additional requests, such as being unavailable on a certain date. To change your preferred meeting location, press on the map, and a new screen will appear:

Search Location - Buy or sell Bitcoin with cash using Abra

If you need to change the location, just drag the marker to your preferred meeting location, and then press ‘Set preferred location’. (However, you and your Teller can change the meeting location at a later point in the transaction process, if needed.) Once you’ve entered all the information, press ‘Continue’, and a confirmation screen will appear:

Confirm details of your Abra Teller transaction to buy/sell Bitcoin.

Should all the information look correct, go ahead and Submit! Abra will handle the teller matching, and you’ll receive an email once a Teller has been found for you. Along with receiving the details of your Teller transaction, you will receive your Teller’s contact information. Please reach out to them to arrange a meeting time, or to make other specific requests. If you have general questions about the process, don’t hesitate to ask your Abra representative!

Once you meet up with your Abra Teller, the transaction will proceed as it always has – (for an example, take a look at Using Abra to Buy Bitcoin with Cash, from “Step 4 – Meet Your Abra Teller” onwards). If you are happy with your teller transaction, you can simply reach out directly to them the next time you wish to transact with a Teller, instead of repeating this request process.

We hope this update will streamline the experience of setting up Abra Teller transactions. We’d love to hear from you about your experiences.

*This change will occur in every country except the Philippines, which will retain the current transaction model.

19 thoughts on “Announcing Changes to the Abra Teller Program

  1. Ever since I started paying with digital money, my life has become so much easier. Abra being so involved in the teller process makes customers feel more comfortable where their money is going. The company has an excellent business model with how much involvement and therefore reassurance occur with the customer. I hope more digital companies aim to become as involved.

    1. Hey Manoj,

      I’d love to help out. First, could you tell me where you are located, along with your preferred method of purchase?

      Thanks,
      Max

      1. Hi Max,

        I want to buy bitcoins too but the Tambunting Staff at Tambunting Gastambide doesn’t seem to know how to facilitate the process of anyone buying bitcoin. Yet on their windows it says “ABRA Send money and buy bitcoin”. they know how to load money in your PHP wallet but when i showed them the buy bitcoin, they don’t know.

        Regards,

        Renato

        1. Hi Renato, sorry for the confusion. I will let our training team know about that.

          To buy bitcoin with Abra, you need to convert your currency from PHP to BTC. We’ve just added the ability for users to have a second wallet within the same Abra app, so I recommend adding another wallet – this one in BTC.

          Then you can move part or all of your PHP to your BTC wallet. For step by step instructions on how to do this, you can follow the instructions in this post, starting from Step 3.

          Hope this helps! Let us know if you have any further questions.

    1. That’s a great idea! For now, our exclusive retail partner is Tambunting (and its affiliated shops), whose locations you can discover through the ‘Cash’ button in the Abra app. If we add more retail partners in the future, we’ll let you know!

  2. Why can’t I find USA tellers any longer?????
    I’ve asked this question via my Abra app on my phone, Twitter and of your founder!
    What is the story.?
    PLEASE

    1. Hi Jer. We’ve suspended the Abra Teller program outside of the Philippines. I’ve updated this post to reflect that. Apologies for any confusion.

      1. Hi Liz,

        I have a an Abra app loaded on my phone. I also have a luno wallet there. How Can i move whatever bitcoin i (will eventually, hopefully) have to my luno wallet? I can t seem to see that option.

        Regards,

        Renato

  3. Hi, I would like to try and buy ethereum using Abra. Can I start with maybe $20 just to get the feel and eventually learn how everything go in here? As a beginner, I really need some help.

    1. Hi Gloria,

      You can purchase $20 of ETH by linking a US or PH bank account to the Abra app. You will first need to download the app and sign up on iOS or Android, depending on what smartphone you own. The mining fees as of today are low on the Bitcoin network, so it is a good time to make a purchase of that size. However, Bitcoin network fees are variable due to the fluctuating demand. We will always show you the network fee before you make a transaction in our app though, so you’ll know what you’re paying in fees. If you need further assistance, please send us an email at contact@abra.com.

Leave a Reply

Your email address will not be published. Required fields are marked *